I am very detail oriented and take a significant amount of pride in my work. I am the type of person that enjoys going above and beyond the scope of my job description. When I recognize there is something needing attention, I tend to accomplish the task without being asked or told. If I have questions, I am very proactive when it relates to problem solving. I am very consciences of my appearance and demeanor as it reflects on myself and my superiors. Professionalism is my middle name! I always treat people with the respect and recognition they deserve – as I would expect it to be reciprocated. I hope to hear from you soon. Sincerely, Faith Kates
A results-oriented professional with extensive experience in project management, marketing, promotions, sales analysis and consumer relations. An excellent problem solver able to identify sales and marketing opportunities and creatively facilitate decision making in complex situations. Proven ability to inspire team-building environments and deliver outstanding results.
PROFESSIONAL EXPERIENCE
TWIN COUNTY PROPERTIES, Inc. – Winston Salem, NC 2005 - Present
CITY WIDE INVESTMENTS, LLC
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Project Manager, Office Administration
• Performed Project Management and financial analysis for owners to further their diversification of business development, relating to the current market for landscaping and residential developments.
• Solely responsible for implementation of cycle time reduction, relating to Coordination, Communication, Standardization of Process’s, and coaching/teaching others how to utilize SCIO in their daily job requirements.
• Successfully responsible for the expansion of this independent rental proprietorship which led to the growth of rental properties from 40 to 80 homes within 17 months.
• Utilized PMP analysis to integrate a formal inventory control system (random and scheduled cycle counts), accounts payable/receivable system and devolved project timelines to ensure employees justify their time on assignments.
• Ensured all communication flow between owners / residents / Clerk of Court /City of Winston-Salem was professionally executed.
• Compiled formal presentations for banking analysis to ensure loan approvals for continued growth of companies, utilizing expert judgment skills, my business analysis, project management and technical solutions to provide solutions that meet high quality standards.
SARA LEE CORPORATION - Winston-Salem, NC 1993 - 2005
Directly responsible for designing and implementing new product development timelines from Design Concept to Customer Shipment, utilizing SDLC methodologies to ensure timely and efficient execution of new product introductions and cycle time reductions, encompassing internal and sourced production. Daily interaction with NY Merchandising & Design, Industrialization, Marketing, Purchasing, Operations, Forecasting, Production Planning, Product Development, and Process Engineering to ensure timely adherence to project timelines. Solely in charge of product adoption notices and stylemaster pricing / invoicing system.
• Successfully designed and integrated a revolutionary, web based tracking software system from a stagnant Access database to a customized web based software system, [at]task, which increased on-time delivery from design concept to shipment to 98% compliance for 500 + projects.
• Developed Speed to Market concept reducing cycle time by 6 months after implementation, utilizing LEAN manufacturing and SCIO methodologies.
• Launched new style coding process on SLIA Adoption Notices, aiding in the reporting of new product sales through SAP reporting.
• Key task force member, facilitating the efficient transition from PDM to SOS with new product engineering and NY design, reducing the SDLC input by two weeks.
• Assembled and led task force that streamlined POS merchandise ordering process through on line accessibility.
• Formalized Private Label new style process, enabling a much higher ratio of new product penetration by 47%.
Licensed Marketing Assistant – Hanes Licensed Products 1993 - 1995
Assisted in launching new marketing programs focused on the 1996 Olympic Games and 27 novel licensed character & entertainment properties, ranging from country-western musicians to Warner Brothers animated characters. Directly responsible for production of all POS merchandise, hangtags, sales collateral, line development, sampling, and budget analysis for all aspects of the business unit.
• Coordinated innovative product development, implementing nine new attributions within the first two seasons.
• Spearheaded introduction of licensed products into new channel of distribution for the business unit, generating incremental dozens toward guarantee with licensor.
• Successfully formed major alliance with outside production vendor generating cost savings of 50% on sales collateral and POS merchandise after implementation.
• Assembled and led task force that streamlined style/design adoption process and improved cycle time by 20%.
• Designed account specific merchandise for licensed properties, successfully promoting dual brand names.
QUAKER STATE CORPORATION - Oil City, PA 1987 - 1993
Incentive Program Administrator
Responsible for administration and implementation of all marketing incentive programs for International and Domestic customers and sales personnel. Prepared forecasting models and budget analysis for inventory planning and field sales utilizing DMV records and other plausible information obtained from GIS / GEO research.
• Designed and implemented seven unique incentive-based marketing programs that increased market share by 17% the first two quarters, and is still the model in use. Customer Quotas were established utilizing research information.
• Conceived and launched new campaign to market an existing warranty program that led to a successful partnership between company and consumer generating 67% more participation in the program.
• Enhanced the relationship between the company and their customers by developing product booklets tailored to the account’s individual needs.
• Helped select and implement online forecasting model that streamlined budget analysis and forecast variances.
• Prepared five year business analysis that projected the financial ramification of numerous strategic ventures to improve profitability.
• Significant contribution made to the company by motivating switched customers to return to our product, increasing customer base to original potential in rapidly declining market place.
Senior Customer Service Representative
• Contributed to the development of new distribution program, saving the company over $750,000 in transportation expenses after implementation.
• Ensured the company was on the cutting edge of customer service by outsourcing educational packages aimed at increasing problem solving abilities.
• Helped develop and implement the company’s first telecommunications department that coordinated up-selling projects directly to the consumer.
• Initiated the development of the entire department by attending sales training school to enhance my customer service abilities and initiatives.
• Served on employee steering committee responsible for ensuring equitable practices for all employees.
EDUCATION
PMP, APICS, LEAN MFG Certified; Superior analytical and Timeline Adherence
University of Pittsburgh, GPA 4.0
Associate Degree – ICM, GPA 4.0
Clarion - Limestone High School, Valedictorian, GPA 4.0
COMMUNITY SERVICE
SLKP Big Sister Program Retirement home volunteer - Friends Home West Camp Mending Heart volunteer, Active member of community church
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